Draft: these are starter terms. Have an advocate review them before launch.

Terms of Service

Last updated: [DATE]. AdalatSaathi ("we", "us") is operated by [LEGAL ENTITY NAME, ADDRESS].

1. What we are

AdalatSaathi is a private facilitation service. We are not a government body, court, Lok Adalat, Legal Services Authority or traffic police, and we are not affiliated with any of them. Lok Adalat is a free public process; you can register directly on official portals without us.

2. What we do

With your consent we check whether your challan is likely to be eligible for Lok Adalat, register it on your behalf using details you provide, book available slots/tokens, and send reminders and updates. We do not give legal advice or appear before any court. Where legal advice is needed we may refer you to an independent advocate.

3. No guarantee

The Lok Adalat alone decides whether a challan is taken up and what amount is payable. We do not guarantee any reduction, waiver or slot availability.

4. Payments

The challan fine is paid by you only through official government channels. Our service fee is separate, is shown before you pay, and includes applicable GST. We never collect the fine amount.

5. Your responsibilities

You confirm the vehicle/challan details are yours or that you are authorised to act for the owner, and that the information you give is correct.

Privacy Policy

We follow the Digital Personal Data Protection Act, 2023.

• What we collect: name, mobile number, city, vehicle number, challan details and messages you send.
• Why: only to provide the service you asked for, contact you, and keep records required by law.
• Sharing: only with official portals/authorities needed to register your challan, our payment processor, and an advocate if you request one. We never sell your data.
• Retention: up to 2 years after your case closes, or as required by tax law, then deleted.
• Your rights: ask to access, correct or delete your data at [email protected]. Grievance Officer: [NAME, EMAIL].

Refund Policy

• If your challan is found not eligible before we start work, no fee is charged or a full refund is given.
• If we fail to complete registration through our fault, our fee is refunded in full within 7 working days.
• Our fee is not refundable once registration is complete, regardless of the Lok Adalat's decision.